RETURNS

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IMPORTANT: SALE OR PROMOTION ITEMS ARE NOT REFUNDABLE OR EXCHANGABLE.

OH MY CASE disclaimsany liability for any refund requests when it comes to parts of photos that are cut off on shell. The customer is entirely responsible for whether or not their photo is compatible with their phone. No refund will be possible in this case.

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.

To make a return, you must show us a receipt or proof of purchase.

Refunds 
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision whether to approve or reject your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Late or missing refunds 
If you have not yet received your refund, please check your bank account again first.
Next, contact your credit card issuer, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a processing time required before a refund is posted.
If after completing all these steps you still have not received your refund, please contact us at: hello@ohmycase.com.

Sale items
Only regular priced items can be refunded. Unfortunately, sale items are not refundable or exchangeable.

Trades 
We only replace an item if it is defective or damaged. If in this case you would like to exchange it for the same item, send us an email to bonjour@ohmycase.com.

Gifts
If the returned item was marked as a gift when purchased and was sent directly to you, you will receive a gift credit equal to the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased, or if the gift giver preferred to receive the item first and give it to you later, we will send a refund to the gift giver and he will know that you returned the item.

You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the return shipping costs will be deducted from this.

Depending on where you live, the time it takes to receive your exchanged product may vary.